Communication

• Respond to e-mail messages, phone calls or voicemails in a timely, accurate and professional manner.
• Coordinate projects from start to finish and ensures the team is informed of its completion status throughout the process.
• Escalates issues to appropriate leaders when a critical decision is necessary.
• Supports managers and customers for time sensitive inquiries.

Editorial

• Develop high quality content such as articles, user guides, FAQs, technical publications and tutorials.
• Meet or exceed established turn-around-times.
• Uphold all editorial practices such as style, formatting, precision and attention to detail.
• Follow standard operating procedures to ensure quality and accuracy.

Web Design & Development

• Ability to code advanced HTML pages using CSS styles.
• Implement ASP, PHP, Javascript and Flash scripts and functions proficiently.
• Optimize code and images for a seamless browsing experience.
• Propose design and logic changes to improve site accessibility and user interaction.
• Consult design practices, propose new site maps and create wireframes to prospective clients.
• Draft, design, and present layouts or templates for site conversions.

Graphic Design

• Create and publish compositions targeted to its goal or demographic.
• Use common design principles such as color, white space, layout and copy editing.
• Communicate with the printing department to meet distribution deadlines.
• Ability to use professional digital cameras and apply post processing techniques.

Technical Support

• Setup of computer workstations through installation of computer hardware, software and printers.
• Configuration of new operating systems, installation of office applications, e-mail clients, network printers and other personnel related productivity suites.
• Mentor new users on a one-on-one basis with common system procedures such as updating passwords, connecting to a printer or a networked drive, and system maintenance.
• Write step-by-step user guides and FAQs to common software and network issues.
• Provides services to troubleshoot computer hardware, software, printer, network problems and applies technical knowledge to ensure resolution.
• Provides solutions to specific user issues and refers to the next level of support using appropriate escalation procedures.
• Assists with the tracking and purchasing of printing supplies and computer parts through a streamlined process.